The Porter House Hotel | Sydney Hotel | Accommodation Sydney

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Frequently asked questions

Here are the questions our guests most frequently ask. We hope this information helps you find what you’re looking for, but if you have any other queries, please don’t hesitate to contact our team. You can reach us by email at [email protected] or by phone at 02 8236 8888.

The Porter House Hotel is in the heart of Sydney’s CBD, surrounded by vibrant, world-renowned attractions. As Sydney continues to grow and thrive, exciting development projects are taking place nearby. These improvements enhance the urban experience, but they may occasionally cause construction-related noise during your stay. Our team is here to ensure your visit is pleasant, and we appreciate your understanding as we work to provide you with an outstanding guest experience.

Hotel Services

What time is check-in/check-out?

Check-in time is from 2pm, check-out time up until 11am

Does the hotel provide WIFI?

Yes, this is complimentary for our guests

Does the hotel have a pool?

Yes, the hotel has an outdoor heated swimming pool, located on level 11. Please check with reception or concierge for opening hours

Does the hotel have a gym?

Yes, the hotel has a fitness centre, this is also located on level 11

Can I smoke in my room?

No, we are a non-smoking hotel. For those that smoke an additional cleaning fee will be charged

Does the hotel have laundry facilities?

Yes, we do provide a dry-cleaning service. Charges apply

Do you have accessible rooms for wheel chairs?

Yes, we do have Classic rooms with 2 single beds that are wheelchair accessible

Do you provide cots?

Yes, we do offer complimentary cots, subject to availability. We advise you to note request at time of booking

Do you provide rollaway beds?

Yes, we do provide at an additional cost. We advise you to note request at time of booking

Do you have a 24 hour reception?

Yes, reception is staffed 24 hours

Do you offer room service

Yes we do! You can order a number of delicious items from our in-room dining menu which is available 7 days a week between 7am and 10pm.

Do you have interconnecting rooms?

Yes, should you require interconnecting rooms for your stay please contact the hotel via [email protected] or call us on 02 8236 8888

Access

Is there Parking at the Hotel?

No, but we recommend people traveling by car to park at First Parking, located at 100 Bathurst Street

What is the best way to access the hotel?

By train- the nearest station to the hotel is Museum Station, located 200m from the hotel or a 5 minute walk

Does the hotel offer transportation from the airport?

The Concierge team will be happy to assist in arranging a limousine service. Please contact the Concierge on [email protected] for pricing.

Restaurants

Do I need to make reservations for the Porter House venues?

We highly recommend making a booking for Dixson & Sons. Henry’s Bread & Wine does not require booking.

Reservations

Can I book corporate or group rates?

Yes, please email all requests for corporate or group stays to [email protected]

Will I be charged if I cancel my reservation?

Individual booking conditions apply to different reservations, please check your booking confirmation

Can I earn Accor Live Limitless & Accor Plus points at this property?

Yes, all eligible stays accrue status and reward points

Is there a minimum age to stay at the hotel?

Yes, all guests must be 18 years of age or over to stay, unless accompanied by an adult or guardian

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